Shipping policy

At FlowHobby, we strive to get your Hobby Boxes and collectibles to you as quickly and safely as possible. Below are the details of our shipping process for all orders within the United States.

1. Shipping Destinations

Currently, we ship exclusively to addresses within the United States (including Alaska, Hawaii, and U.S. Territories).

2. Shipping Cost

  • Free Standard Shipping: We are proud to offer FREE shipping on all orders across the USA, with no minimum purchase required.

3. Processing & Delivery Times

Our goal is to ensure your order arrives in perfect condition. Please note the following timeframes:

  • Order Handling Time: 1 to 3 Business Days (Monday – Friday)

  • Transit Time: 5 to 8 Business Days (Monday – Friday)

  • Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time)

Note: Orders placed on weekends or public holidays will begin processing on the next business day.

4. Shipment Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will be active within 24-48 hours. You can track your package directly through our website or the carrier’s portal.

5. Shipping Carriers

We partner with reliable carriers including USPS, UPS, and FedEx to ensure your Hobby Boxes are handled with care.

6. Damaged or Lost Packages

If your package arrives damaged, please contact us immediately at contact@flowhobby.com with photos of the packaging. If your tracking information shows "Delivered" but you haven't received it, please check with your neighbors or local post office before contacting our support team.

7. Address Changes

We cannot change the shipping address once the order is in transit. Please ensure your shipping information is correct at checkout.

Contact Information

For any questions regarding your shipment, please reach out to us:

  • Email: contact@flowhobby.com

  • Phone: (786) 338-1051

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)